Your client experience is important, but what do you do when you face difficult client decisions like getting paid on time, scope creep, or sticking to deadlines while still providing an amazing customer service as an online business owner? In this podcast episode, I’m chatting with Davey of The Brands that Book show about our past experiences and how to move forward with hard business decisions.
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Find it Quickly:
2:50 – What makes a difficult situation difficult?
6:00 – How does one prepare to deal with a difficult client situation?
12:30 – Meeting in person vs jumping on the phone
15:33 – A few things contracts should include to make difficult client situations easier
18:10 – What to do when someone who didn’t sign the contract (say the mother of the groom) is upset about your services (photos delivered for example)
19:00 – Spotting difficult clients ahead of time
21:00 – How to end a relationship with a client gracefully
27:17 – What to do when a client doesn’t pay
30:10 – How to tell a client you’re not a good fit
37:10 – How to prequalify clients
41:10 – Referring clients who aren’t a good fit
Resources Mentioned in the Episode:
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